To initiate a warranty claim, contact VOCO Customer Support at 042-111-999-777 or visit the dealer from whom you purchased the product. Customers who wish to send the product directly to the VOCO Head Office must complete the warranty claim form below and submit the required documents along with the defective product.

1. Warranty Period

• 6 Months: V-Cord, V-Link
• 1 Year: V-Watch, V-Sound, V-Power

2. Required Proof for Warranty Service

To apply for warranty service, customers must provide:

• Valid proof of purchase (invoice or receipt). The warranty period begins on the original purchase date shown on the invoice or receipt.
• Original product packaging box.

Note: When a customer brings a defective product to the dealer, the dealer must write the customer’s name, phone number, and a brief description of the reported issue on the product box.

3. Warranty Service Content

If a product exhibits visual or functional defects caused by the manufacturing process (not user error or damage), VOCO will accept return or exchange applications.

Policy: Replacement Only, No Repair.

Warranty Exclusions (What is NOT covered):

• Man-made damage: Water damage, drops/impacts, or unauthorized disassembly/repair.
• Normal wear and tear: Fading, scratches, or peeling.
• Improper use: Failures caused by using incompatible chargers or non-standard usage.
• Electrical issues: Damage caused by abnormal current/voltage or fluctuations.
• Bundled accessories: Gifted items (e.g., extra charging cables included in the box).
• Identification issues: Products with removed, modified, or unidentifiable serial numbers.
• Normal behavior: Product heating up naturally during use or charging.
• Battery aging: Natural decline in battery performance after regular use.
• Third Party Repair: Unauthorized Repair or Modification
• Accidental Damage: Damage caused by accidents, negligence, or misuse

4. Special Instructions

• Out of Stock: If the original product is unavailable, VOCO will provide an equivalent replacement.
• No Refunds: This warranty does not offer cash refund services.
• Ownership: Replaced defective items become the property of VOCO.
• Warranty is valid only for the original purchaser and is non-transferable.
• Inspection and claim processing may take up to 7 working days from the date the product is received by VOCO.
• Final Rights: VOCO reserves the right of final interpretation. Terms may change; please refer to the website for the latest version.

Address: VOCO Head office No # 804 8th floor, Al-Hafeez Business Avenue, Plot 95, Block B3 Gulberg III, Lahore.

Official Website: www.voco.pk.

Customer Support: 042-111-999-777

5. Replacement Procedures

Replacement can be done in two ways:

• Customer directly sends the defective products along with the invoice, original packaging, and warranty card to the VOCO head office at the address VOCO Head office No # 804, 8th floor, Al-Hafeez Business Avenue, Plot 95, Block B3 Gulberg III, Lahore. Head office verifies if the claim is valid; a replacement will be provided for the customer. The customer will bear the cost of sending a defective item; VOCO will pay the cost of sending a replacement unit through courier.
• The customer can go to the dealer from where they purchased the VOCO product, and the dealer will claim the product according to the VOCO replacement process.